Delivery

Melanie Jayne charges Australia Dollars (AUD).

Gowns: All bridal gowns are made to order - 3 months.

Shoes & Handbags: in stock - shipped within 24 hours

                               :out of stock - shipped within 45 days

Veils: in stock - shipped within 24 hours

        :out of stock - 8 weeks.

All delivery times are provided as estimates only. Melanie Jayne is not responsible for any delays caused or incurred by delivery services or international customs clearance processes.

Shipping

Postage/shipping is free within Australia for all products purchased through our internet store and does not include shipping outside Australia and international customs charges.

*Australia Post is our preferred postal agency Australia Wide

*Items will be dispatched with Australia Post on the next available business day, providing the item is in stock.

*You will be notified if any items need to be back ordered or if there are any delays in dispatching your order.

Returns/Exchanges

SHOES

*If the shoes don't fit and you wish to return them or exchange them, please contact us to arrange for a Returns Authorisation Number. The Returns Authorisation Number must be visible on the outside of the packaging. Shoes returned without this authorisation number will be sent back to you.

*You will receive a refund for the purchase price of the shoes minus a 20% restocking fee which will be charged for all returns - (unless considered faulty).

* 20% restocking fee covers the original cost of the freight which we sent out to you free of charge and to put the shoes back into our inventory.

* If you wish to exchange your shoes for another size, if the shoe is not in stock in our inventory please allow up to 45 days for us to get you another size. A 20% restocking fee applies to all exchanges.

*Shoes must be returned in the same condition they were received in, complete with all original packaging within 14 days from when you receive the shoes.

*Soiled shoes returned with footprints / scuff marks under foot or any other damage caused by you will not be accepted.

*Return postage cost is your responsibility.

*No returns or exchanges once shoes/handbags have been dyed.

Gowns

As all Melanie Jayne gowns are made to order exclusively for you, please work with us to choose your style, colour and size very carefully because we cannot offer any returns or exchanges on gowns, except in the unlikely case of significant manufacturing faults.

We hope that you love your Melanie Jayne gown as much as us. However, sometimes a bride might change her mind before the dress is received. If this is you, please note that production of your dress begins as soon as your deposit is paid, after which you can either :

*Forfiet the 50% deposit and Melanie Jayne retains the dress or

*Pay the remaining balance and keep the dress yourself.

Faulty Items

*Items will be considered faulty if they are received damaged or have a manufacturing defect.

*Items damaged as a result of wear and tear are not considered faulty.

*Melanie Jayne gowns and accessories are handmade from natural silk, sometimes there can be natural flaws in the silk and slight abnormalities in the lace, embellishments, including one or two loose or missing beads. Slight inconsistency in the weave or colour of the fabrics are not considered faulty by Melanie Jayne.

* Where possible, we are happy to exchange, just let us know and we will arrange for a replacement to be sent to you at no extra charge.

*To speed up the process, return freight for any returns should be paid for by you, but will be re-embursed when the returned item(s) are received.