FAQ'S  fequently asked questions


Do I need an appointment to try on wedding dresses at Melanie Jayne?


How much does a consultation cost?


How long is my bridal consultation?


When should I book my bridal appointment?


Who do I bring to my bridal appointment?


What do I bring to my appointment?


How much does a wedding dress cost?


I have no idea what I want or what will look good on me?


How will I know, when I have found my dress?


When should I purchase or order my dress?


Can I take photographs during my bridal consultation?


How long does it take for my gown to arrive?


Do you have an alteration service?

Do you alter gowns brought from other stores?


How many fittings will I require?


Can I purchase off the rack?


What if I come from out of town?


How do I pay for my gown?

We accept all major credit cards.  Sorry we don't offer layby's.  Normally a 50% deposit is required when you order your gown, with the remaining balance to be paid when the gown is completed.


Finance may be able to be arranged for brides who wish to pay for their gown in monthly installments. All gowns must be fully paid for before leaving the store.


Discounted gowns brought off the rack need to be fully purchased on the day. Alterations may be paid for when your gown is ready to be collected.


What Is your return/cancellation policy?


How will I transport my dress and how do I store it until my wedding day?


Do you offer a Steaming Service prior to my wedding day?


Do you have a Dressing Service?


Can I  purchase my dress on the internet?


Melanie Jayne pledges to help you find the most beautiful dress you will ever wear.