COUTURE

Est  1993


           FAQ'S  fequently asked questions


Do I need an appointment to try on wedding dresses at Melanie Jayne?

Yes. All brides wanting to try on bridal gowns will be required to book a bridal consultation.  A bridal consultation gives the bride, the one on one attention needed to help her find the perfect dress. At Melanie Jayne we are the actual bridal designers and manufacturers of all our gowns and have the knowledge and expertise to help you find or even design your dream gown.


How much does a consultation cost?

A bridal consultation is $45.00 per appointment.  One of our designers will assist you in finding the right shape and style for your body, and also taking into consideration other key factors that surround your wedding day, that may influence your decision. The consultation fee is redeemable on the purchase of your gown if you purchase within 30 days of your appointment.


How long is my bridal consultation?

Bridal appointments are 1.5 hours.  


When should I book my bridal appointment?

Book your consultation 6 - 12 months before your wedding. Looking too far in advance is risky if you do find a dress, but want to wait before ordering. The sample dress may not be available to view when you are ready to purchase or simply have been discontinued, which means the quest starts all over again.


Who do I bring to my bridal appointment?

Bring your most trusted friend or family member. 1 or 2 people are recommended. Too many voices can make it difficult for you to make a decision, as everyone likes different things, but it is important to find what you like.


It is suggested that you find a babysitter for young children, precious as they are, they may cause you to be distracted.


What do I bring to my appointment?

Come prepared with any pictures or ideas of styles you might like to see yourself in. Wear a strapless bra and avoid wearing dark coloured underwear, and bring an open mind and a smile.


How much does a Melanie Jayne wedding dress cost?

Gowns start from $1200.


How will I know, when I have found my dress?

You should purchase the gown that makes you feel the most beautiful.


When should I purchase or order my dress?

Be prepared to purchase or order your dress when you find the right one.


Can I take photographs during my bridal consultation?

We would prefer if no photographs are taken.  A photograph taken on a phone or other unprofessional devise, does not give a true representation of what the dress will look like on your wedding day. A designer image may be able to be provided on request.


How long does it take for my gown to be made?

We require 3 months for manufacture. You will still need to allow time to get your gown fitted and altered if necessary. You will need to allow more time if you want a custom designed or couture gown. Rush services are available.


Do you have an alteration service?

Yes, Melanie Jayne fits and alters all our gowns. Please ask for the current charge out rate, or obtain a quote at your bridal fitting.


Do you alter gowns brought from other stores?

Sorry no. We are too busy with manufacture of our own gowns, we do not have time.


How many fittings will I require?

Depending on the style of your gown and what alterations or changes will be required, you will most likely need at least two fittings, with the final being the one where you will take your gown home. Couture gowns will require more fittings.


Can I purchase off the rack?

Yes, occasionally we have a designer sale, or a sell out sale. Most gowns are generally sampled in a size 12, but we do carry some styles in smaller & larger sizes.


What if I come from out of town?

Please let us know if you are coming from a distance. We are very honored to have you visit our beautiful store and want to give you the best of service. Your appointment will help us prepare for your consultation, so we can cover all the needs you may have on a sole visit.


How do I pay for my gown?

We accept all major credit cards but no longer accept cheques, or offer layby's.

Bridal gown orders are split into 3 equal payments, with the 1st installment being for the deposit when you order your gown, 2nd installment is payable 6 weeks after your order date, and the remaining balance to be paid when your gown is completed at 12 weeks.

Couture gowns are paid in 2 equal installments. Discounted gowns brought off the rack must be paid for in full.


What Is your return/cancellation policy?

All orders are final and cannot be refunded, cancelled or transfered.  


How will I transport my dress and how do I store it until my wedding day?

All gowns will be freshly steamed and sent out in a garment bag to protect it. It is fine to store it in this until your wedding day. Hang full length in a place where there is no moisture or direct sunlight.


Do you offer a Steaming Service prior to my wedding day?

Yes, Melanie Jayne has a steaming service.  All gowns are steamed proir to collection.  Additional steaming is $20.00 for formal dresses & from $30.00 for wedding gowns.  Please call to let us know and we will make sure that your gown is fluffed and pressed ready for you to walk down the isle.


Do you have a Dressing Service?

I am surprised at how many times a bride will say, ”I wish you could dress me on the day”. We are  more than happy to offer our lady in waiting service to brides and bridal parties. Appointments can be arranged and a quote will be issued on request for this special service.


Can I  purchase my dress on the internet?

Melanie Jayne is happy to sell gowns pictured on our website to brides who cannot make it to our store. Gowns will only be sold in standard sizes. Made to measure or couture services are not available online.  All alterations are the responsibility of the purchaser.

We welcome all customer enquiries. All dresses are the original designer gown and are supplied in confidence to our customers.




Melanie Jayne pledges to help you find

the most beautiful dress you will ever wear.